Our confidence in our products is absolute. We personally select the finest raw materials, from Italian leathers to solid British brass hardware, and assemble them with some of the most experienced hands in England. It lets us make a lot of bold statements about the authenticity and quality of our bags, but also lets us make our customers, old and new, a promise: we will take care of any repair work your Bennett Winch bag might need for as long as you have it provided it was purchased new and directly through our website bennettwinch.com or one of our official retail partners with proof of purchase. Our Lifetime Promise does not cover second hand bags or products purchased through a third party reseller.
So, whilst we’re sure you won’t have any issues, rest assured that no matter where you’re heading, your Bennett Winch bag is ready to go with you, time and time again.
How to redeem against our promise
Please simply email us on firstname.lastname@example.org with a description and pictures of the issue including your bennettwinch.com order number and we'll be in touch with next steps.
Fair wear and tear
This promise is intended to give you confidence in the quality of our products and workmanship. If a bag has been subject to very heavy use and is showing signs of natural wear and tear it may not be subject to a free repair / replace service. We will review all items carefully and give a fair assessment of the case. Even if there has been an issue caused by misuse vs a manufacturing defect we can offer a paid repair service at reasonable cost.
Collection / re-shipping charges
If the item in question was purchased within the last 12 months we will cover all associated costs of sending it to our workshop and back to you post repair. After this period there may be a small charge but we will discuss with you in person and work on the most cost effective solution possible.
Items purchased through our official retail partners
Don't worry, your goods are still covered under this promise. Please come directly to us as opposed to contacting the retailer and we'll help to resolve the issue.
If you have any further questions about our promise please don't hesitate to get in touch