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Terms and Conditions

1. Terms of Service 

The following terms and conditions shall govern the sale by bennettwinch.com and the buyer. By placing orders with bennettwinch.com, it is deemed that you have read, understood and agreed to our Terms & Conditions. If you find any subject in the Terms & Conditions not acceptable, please do not enter this website or contact Bennett Winch before placing your order.

2. Prices 

All prices are retail prices and are stated in GBP. Prices unless stated do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country. We retain the right to adjust the prices at any items that are incorrectly priced without prior notice. As customs policies vary by country, we cannot anticipate what these charges will be and therefore Bennett Winch will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased Bennett Winch products reach your country.

3. Payment 

We accept most major credit cards, debit cards or PayPal.
Bennett Winch encrypts all your card information via Shopify Payment using the so-called SSL (Secure Socket Layer) protocol. This means that no unauthorised persons will be able to view your card number or other information during the transaction. In order to keep a high level of security for our customers, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order.

4. Delivery 

All orders are shipped with DHL. When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order. All delivery times are estimated and listed on the delivery tab of the product page.

5. Delivery Time & Charges

Timely delivery is based on the condition that the courier (DHL) keeps day-to-day delivery schedules. Although rare, Bennett Winch will not be held responsible for delays with the couriers. All delivery estimates are based upon working/business days.  With regards to import taxes / duties please go to checkout and if there are any applicable the detail will be there. In those cases we offer the customer the choice of pre-paying or sending unpaid. If they are sent unpaid the customer is responsible for all charges when the product lands.

6. Stock

All products found on bennettwinch.com are currently in stock unless the product is marked 'Out of Stock'. If you are interested in ordering an ‘Out of Stock' item please click the button and enter your email and you’ll be automatically informed when the line is back in stock. We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of order, we will contact you and give you the opportunity to cancel the order.

7. Colour of Products & Materials 

The colours of products seen on bennettwinch.com will depend on the monitor from which they are viewed and can vary depending on the monitor. Therefore the colour seen on the monitor can vary from the accurate colour of the product. Please note that we have tried as accurately as possible to display the colours of the textile, lining, leather etc. as well as the tactility of all materials used. Please note that all Bennett Winch products are made of natural leather and textiles of the highest quality. We would like to point out that vegetable tanned leather is a natural product and therefore can vary in colour and structure slightly from product to product and from collection to collection. These minor variations in products should be viewed as a unique characteristic and not as a fault. Please be aware that natural and coated fabrics used in dark or very strong colours may be subject to transference of colour through rubbing, and the use of these products should be used with caution when in contact with light colours. All textiles have been given a water repellent treatment in the form of Teflon, but are not fully water-resistant and this coating gets less effective with age. Note that all leathers are sensitive to rain and other wet spots so heavy rainfall should be avoided.

8. Cabin Baggage Allowances 

It is essential that you check the baggage allowances permitted by your carrier, as these may vary from time to time and between carriers. The fact that a piece of luggage complies with IATA cabin baggage guidelines does not guarantee that it will be accepted by every carrier as a carry-on bag. It also depends on how much you pack into the bag so do not over-pack to avoid issues.

9. Sizes 

All sizes on any product viewed on bennettwich.com are external sizes measured in cm.

10. Force Majeure 

We have the right to assert force majeure in the event of strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, strike, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.

11. Right of Withdrawal 

All products purchased from bennettwinch.com have a 30-day return period from the date received by the customer. If for any reason you are unsatisfied with your purchase, simply return the goods in their original packaging and condition. Only after the returned items have been received and approved by Bennett Winch will the amount of the purchase price be refunded to the purchaser’s account. Return shipping costs are paid by Bennett Winch as long as the item is unused with the retail tags. If the item is coming back due to a manufacturing default or repair deemed to be due to one then Bennett Winch will pay for return (24 months from purchase only).

We offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.
12. Right to Complaint 

Bennett Winch provides a two year right to complaint according to the Sale of Goods Act covering defect manufacture and materials registered during normal use of the item. The right to complaint does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, violence or unauthorised operations. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to Bennett Winch within a 30 day period. Subsequently, items may be returned for one of the following: repair, exchange, or if agreed upon, reimbursement.

13. Claims & Returns of Goods 

You may return any Bennett Winch item for a full refund within 30 days of the date you receive your order, provided the product is not used or worn in any way. We arrange and pay for the return shipping costs and use DHL (UK only) and UPS (Internationally) for these services.

At our sole discretion, Bennett Winch reserves the right to refuse the return or exchange of any merchandise that does not meet our requirements.

1. Contact Bennett Winch at info@bennettwinch.com and include:
• Order Number
• Purchaser’s Name
• Detail / Reason for return

2. Check your mail for further notice and we'll advice when we'll collect the item.

14. Privacy Statement 

Bennett Winch takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. All personal data is stored through Shopify’s data storage, databases and the general Shopify application. Shopify stores your data on a secure server protected by a firewall.Your credit card information is encrypted using secure socket layer technology (SSL) -and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry approved security precautions. We are also an officially verified ‘Macafee Secure’ website meaning we have been scanned and no phishing, malware of malicious links were detected.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, contact us:  info@bennettwinch.com

15. Governing Law 

The terms of use are compliant in accordance with English law and the English courts will have exclusive jurisdiction.

16. Copyright

The design of this website and all text, graphics, information, content, and other material displayed on or that can be downloaded from this website are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. The contents of this website are © 2017, Bennett Winch Ltd or its respective affiliates and suppliers. All rights reserved. You may not modify the information or materials displayed on or that can be downloaded from this website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. 

17. Trademarks 

Certain trademarks, trade names, service marks and logos used or displayed on this website are registered and unregistered trademarks, trade names and service marks of Bennett Winch Ltd and its affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this website without the written permission of Bennett Winch Ltd or such other owner. 

18. Linking to this Web Site

Creating or maintaining any link from another website to any page on this website without our prior written permission is prohibited. Running or displaying this website or any information or material displayed on this website in frames or through similar means on another website without our prior written permission is prohibited. Any permitted links to this website must comply will all applicable laws, rule and regulations. 

19. Lifetime Promise

Our Lifetime Promise is valid on purchases made directly through our website bennettwinch.com or one of our official retail partners with proof of purchase. Our Lifetime Promise does not cover second-hand bags or products purchased through a third party reseller.